HEROES CLUB TERM AND CONDITIONS

This agreement is for your ongoing Heroes Club subscription. It outlines your rights, our commitment to you, your responsibilities and where you should go for assistance.

Terms of your subscription

You must be 18 years or over.

To activate your Heroes Club subscription, you must provide your payment information, email address and contact details.

By providing those details, you authorise zero2hero to automatically debit your nominated account on the second Tuesday of each month until it is updated according to this Agreement.

You authorise zero2hero to automatically debit your nominated credit card monthly for the number of tickets specified when registering, until further notice.

Your nominated volume of ticket(s) will be repeated each month until it is updated according to this Agreement.

The debit amount will be for the volume of ticket(s) you nominated, as updated according to this Agreement.

Once your credit card payment is approved then your ticket(s) will be emailed to your nominated email address, which was provided at the time of registration.

If the payment is declined, for reasons such as insufficient funds, expired credit card, a dispute, and so on, then zero2hero cannot guarantee you a ticket(s) for the forthcoming Heroes Choice Lottery. It is your responsibility to contact Heroes Choice Lottery with an alternative payment method on 08 9387 0465.

It is your responsibility to ensure that there are sufficient funds available in the nominated account to meet each payment on the due date.

Once your payment is received each month, you will receive an allocation of “tickets” to the value of your automatic monthly Heroes Club subscription. Your tickets will be emailed to you.

We may retry debits for Heroes Club lottery tickets at various times after the first unsuccessful payment.

The terms and conditions of the Heroes Foundation Lotteries apply and are subject to change.

Details of upcoming Heroes Choice Lotteries launch dates, and prize draw dates can be found online at www.heroeschoicelottery.com.au

If payment is due on a non-banking day (e.g. public holiday), it will be debited from your account on or around the next business day.

Ticket numbers are randomly selected, and ticket numbers cannot be pre-selected.

Changes to your subscription made by you

You must notify the Heroes Choice Lottery team of any changes to your payment details, email and contact details by contacting hello@heroeschoicelottery.com.au or 08 9387 0465.

You can also adjust your volume of tickets at any time by contacting Heroes Choice Lottery at hello@heroeschoicelottery.com.au or 08 9387 0465.

Requests for changes to your Heroes Club subscription must be received at least five working days prior to the next scheduled payment.

Changes to your subscription made by zero2hero

We may need to change this Agreement for compliance or other reasons. We will give you at least 14 days’ notice in writing when changes are proposed to this Agreement.

If you continue your subscription, then we take it that you accept the changes. Please contact us if you wish to cancel your subscription at hello@heroeschoicelottery.com.au or 08 9387 0465.

We will endeavor to purchase your preferred volume of tickets each month. However, ticket prices may change. In such instances, we will provide you with at least 14 days’ notice of any changes to:

• the ticket pricing. zero2hero will continue to debit funds from your account and provide the closest number tickets up to your agreed transaction amount. You will have the option to change the number of tickets you purchase or cancel your HeroesClub subscription at any time; and
• the Heroes Club payment date. zero2hero will continue to debit funds from your account for the agreed transaction amount on the new payment dates.

You can cancel your Heroes Club subscription at any time by contacting hello@heroeschoicelottery.com.au or 08 9387 0465.

Refunds

If you request a refund on the purchase of Heroes Choice Lottery tickets, you will need written approval from the Department of Racing, Gaming and Liquor commission. This process may take several weeks. Refunds will not be issued after the prize draw close date and time.

To request a refund, you can contact the Heroes Choice Lottery team at hello@heroeschoicelottery.com.au or 08 9387 0465.

Draw Dates

The Heroes Club Prize Draw is a one-off draw that consists only of Heroes Club Members with a valid monthly membership at the time of the draw.

Heroes Club members in our monthly debit program will be in the draw to win $2,000 in cash on Friday, 30th May 2025.

Enquiries:
Telephone: 08 9387 0465.
E-mail: hello@heroeschoicelottery.com.au
ABN  29 964 779 934